Welcome
to HarmanAudio.com!
For the best deals in
audio equipment, browse our site or use the menus below to jump
to component you want.
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About
Our Store:
Our goal at Harman Audio is to provide high-end audio
and video components at the best possible value. If for any reason
you are not satisfied with your purchase, please let us know by
calling our customer service line at 1.516.682.6438 or by sending
us an
e-mail.
If you need help purchasing parts please email us at parts@harman.com.
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What is a
Special?
These are products that are reduced in price due
to small physical imperfections, damaged packaging or unused returns
from our dealers, or because they are no longer in production.
All of them meet our original specifications and unless specifically
noted otherwise, carry the original factory warranties.
Since the
availability of this category of products changes constantly,
we only show what is in stock at the time you are looking at this
site. Since, we are unable to predict which and how many products
we will have available the next time you come back, we are unable
to offer the following:
- Rain checks
- Special
orders
- Layaways,
Deposits or Holds
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What is a
Current Model?
Products with our latest technologies and brand new
(not remanufactured).
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Security
& Privacy
Will my on-line order be secure?
Our site uses the industry standard Secure
Sockets Layer (SSL) technology to ensure the safety of your Internet
transactions. SSL encrypts all of your personal information, including
credit card number, name and address, to prevent decoding. To verify
the security of your connection, check the lower left-hand corner
of your browser window after accessing the server. If you see
an unbroken key or a closed lock (depending upon your browser), then
SSL is active. You can also double-check by looking at the URL line
of your browser. When you are accessing a secure server, the first
characters of the site address will change from "http" to "https".
What happens to the information I provide on-line?
Information you provide during transactions on this Web
site are confidential. Please read our Privacy
Policy.
Shopping & Ordering
How do I order?
On-line ordering is possible on the site 24 hours a day, 7 days a
week. To find products, select product types from the categories in
the Browse section of the site. Product descriptions, including pricing, will be shown. You can select items
to place in your Shopping Cart that
you can later delete, update, and purchase. Once you are ready
to buy, enter your name, address, and credit card information and
submit the order.
In some cases, you might not be able to connect to the server if you
are using certain versions of browsers or firewalls that do not allow
communication through secure servers. If that is the case, or you
would rather place your order by phone, please call us at 516-682-6438
between the hours 9am-7pm eastern time.
Does the site handle international orders?
Presently, we are not able to ship orders placed on the Web
site to international locations.
What if I want to cancel or change my order?
You can cancel or alter your order up until you submit the order.
If your order has already been submitted, please contact the Customer
Service
Center
(516-682-6438 between the hours 9am-7pm eastern time) to cancel or alter the
order.
What if I have a problem with my order?
Please
e-mail
our Customer
Service
Center,
including your name and order number, if it has already been placed
or call our toll-free customer service number (516-682-6438 between
the hours 9am-7pm eastern time) if you have any questions or concerns about your
order.
When will my credit card be charged?
Your credit card will be charged once your order has been placed and
we have fulfilled your order.
What order confirmation will I receive?
Once your order has been entered, you will receive a printable order
confirmation screen detailing your order. Once the order has been
processed in our system, you will receive an e-mail notification with
order details.
I can't find products on the site that I know Harman carries. What
should I do?
This site is geared toward discontinued and overstocked products (although
all are first-quality) so not all of our products are on this site.
Check back frequently, as our on-line product mix is constantly changing.
How do I get replacement parts?
If you need parts for products you have ordered, e-mail our
parts department and
describe the problem.
Account Status/History
How can I get information on orders I previously placed?
Customers with an account on the site are able to view account and
order history by entering your user ID
and password. Order details will be shown, specifically sales order
number, order date, product quantity and price, order amount, shipping
status and shipping tracking number. To check on shipping status,
you can link to shipping carriers on the site in the order detail
section.
Returns
How can I replace, repair or return an item I purchased on the
site?
If, during the first 30 days of your purchase, you would like to replace
or return the item, the process can be initiated on the Web
site in the Returns
section.
You
can send valuable information regarding your return to the Customer
Service Center to move forward with the return process.
If your purchase was made earlier
than 30 days prior to the return, either use the product
support section , located on the bottom of the product support page, to find a repair station near you, or contact us for
more instructions (516-682-6438 between the hours 9am-7pm eastern time). |
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